Dr. Jeremy Holloway has been selected as a new member of the Patient and Family Advisory Council, often referred to as PFAC, at Sanford Health. This role reflects a shared belief that health care works best when patients and families are treated as true partners rather than passive recipients of care.

PFACs exist to ensure that real patient voices inform decisions at every level of a health system. When hospitals invite patients and community members into the room, the result is care that feels more human, more responsive, and more aligned with what actually matters to people when they are vulnerable.

What the Patient and Family Advisory Council Does

The Patient and Family Advisory Council brings together patients, family members, caregivers, clinicians, and staff to improve how care is delivered. Council members review policies, offer feedback on patient experience initiatives, and help identify gaps between intention and lived experience.

Dr. Holloway’s role on the council centers on listening closely to patient stories, elevating concerns that may otherwise go unheard, and helping translate those insights into actionable improvements. His background in behavioral health, aging, social connection, and community engagement brings an added layer of perspective to conversations about quality, dignity, and trust.

Why Patient Voice Truly Matters in Health Care

Hospitals often say they value patient input, but the ones that truly “get it” go further by building structures that honor it consistently. Sanford Health’s emphasis on listening, teamwork, and clarity around next steps reflects a system wide commitment to patient experience that extends beyond slogans and into daily practice.

Sanford’s Patient Pledge highlights concrete behaviors that make patients feel heard, respected, and informed, including taking time to listen without interruption, acknowledging cultural and lived experiences, coordinating as a care team, and ensuring patients leave knowing what happens next

PFAC Patient Pledge

. These commitments align closely with what research and lived experience both tell us. Feeling heard improves trust, understanding, and outcomes.

Moving Toward Meaningful Patient Centered Care

Patient centered care is not about perfection. It is about humility, curiosity, and the willingness to learn from those receiving care. When hospitals create space for patient advisors, they demonstrate a readiness to grow and a respect for the wisdom patients carry.

Dr. Holloway’s involvement in the Patient and Family Advisory Council reflects his long standing belief that systems improve when they listen deeply and act thoughtfully. It also reinforces Sanford Health’s direction toward care that values relationship, clarity, and partnership.

How You Can Get Involved and Make Your Voice Count

If you are a patient, caregiver, or community member, your voice matters more than you may realize. Many health systems, including Sanford Health, offer opportunities to participate in advisory councils, patient feedback initiatives, or experience surveys.

You can start by sharing your experiences honestly, asking questions when something is unclear, and advocating for what matters most to you or your loved ones. For those interested in patient advocacy, community engagement, or health equity, these roles offer a meaningful way to shape care from the inside.

To learn more about patient centered health care, advocacy, and how systems can listen better, explore additional writing and resources here on JeremyHolloway.com. Real change happens when voices are heard, respected, and invited into the work of building better care for everyone.

Want to Get Involved or Learn More?

If this work resonates with you and you are interested in patient advocacy, community voice, or building more human centered health systems, we would love to hear from you.

Reach out anytime at social@tellegacy.com to share your story, ask questions, or explore ways to get involved in patient and family engagement, intergenerational connection, or health system improvement efforts.

Your voice matters. And when it is heard, care gets better.